Shipping Policy
Logistics
Where we ship. We currently ship across India.
Free shipping. Enjoy free shipping on all orders over ₹1,000. A flat shipping fee, shown at checkout, applies to orders below this value.
Processing time. Orders are typically processed and dispatched within 2–4 business days after payment confirmation. Orders are not dispatched on Sundays or public holidays.
Delivery time. Once dispatched, delivery usually takes 4–8 business days depending on your location. These timelines are estimates and are not guaranteed.
Tracking. Where available, we will share tracking details once your order is dispatched.
Delays. We are not responsible for delays caused by couriers, weather, regional disruptions, or incorrect or incomplete address details provided by you. Please double-check your address and phone number at checkout.
Failed delivery. If a package is returned to us due to an incorrect address or repeated failed delivery attempts, any re-shipping cost will be borne by the customer.
For shipping queries, contact hello@byaera.in or WhatsApp +91 88304 74395.
Safety
For hygiene and safety reasons, jewellery cannot be returned or exchanged. In the case of a verified manufacturing defect supported by a valid unboxing video, earrings are eligible for a replacement only (subject to stock), not a refund.
Returns & Resolutions
Sale, discounted, "Limited Edition", clearance, customized, or personalised items are final sale and cannot be returned, exchanged, or refunded under any circumstances except a verified manufacturing defect.
How resolution works
Once your claim is received, we will review it (including your unboxing video) and respond, usually within 3–5 business days. If approved:
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Our first remedy is a replacement of the same item, subject to availability.
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If a replacement is unavailable, we will offer store credit.
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A refund to your original payment method is offered only where a replacement and store credit are not possible.
If a return of the item is required, we will share the return instructions. For approved claims that are our fault (damaged, defective, or wrong item), we bear the return shipping cost. Original shipping charges are non-refundable.
Payment Methods
- Credit / Debit Cards
- UPI
- Wallets